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Zero Tolerance Policy

Abusive or Violent Behaviour

Please note that Kenmore Medical Centre operates a “Zero Tolerance” policy and will not tolerate any patients who commit an act of violence or abusive or threatening behaviour against any  member of staff or other patient who behave in such a way that any such person fears for their safety.

Any such incidents will be reported to the police immediately, the patient’s treatment will be terminated and if applicable the Eastern Cheshire Clinical Commissioning Group will be informed.

The Practice and its staff will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.

Expected Standards of Behaviour

Kenmore Medical Centre has a duty to provide a safe and secure environment for staff, patients and visitors. Violent or abusive behaviour will not be tolerated and decisive action will be taken to protect staff, patients and staff.

The following are examples of unacceptable behaviour on Practice Premises:

  • Violence
  • Excessive noise, e.g. recurrent loud or intrusive conversation or shouting
  • Threatening or abusive language involving swearing or offensive remarks
  • Derogatory racial or sexual remarks
  • Malicious allegations relating to members of staff, other patients or visitors
  • Taking alcohol or drugs on practice premises
  • Drug dealing on practice premises
  • Wilful damage to practice property
  • Theft
  • Threats or threatening behaviour

Review date: December 2024

You can download a copy of the Zero Tolerance Policy here.

Date published: 21st December, 2022
Date last updated: 23rd December, 2022